FAQs

#1 Q: How Do I Place An Order?

A: Ordering your gadgets or other stuff from 'YourGadgets.co.uk' couldn't be easier. First you choose the item/s you require, and then email us with the product details to complete the the whole process, or you can buy directly online.

Once we email you back to confirm the order you can pay by PayPal, Credit/Debit Cards through the secure PayPal site.
Please note that cheques must clear before orders can be shipped and made payable to us "Email us for our details" and payment should be denominated in Pounds Sterling.

Please note that we reply to your emails for orders within 2 working days or unless stated.

#2 Q: How Will My Order Get To Me?

A: All orders placed before 3:00pm (Monday-Friday) will be dispatched from us within 48 hrs, subject to stock availability and any security checks, via Royal Mail 1st Class or our couriers Initial City Link.

During peak seasonal periods some items may take longer to be delivered due to the high quantity of post at that time (Christmas, Bank Holidays etc).

All orders will be sent by our standard delivery service and should arrive with you within 3-4 days of your order being placed.

We can send items by Express Courier which if placed before 3pm and the items are in stock, can be sent overnight and be guaranteed (subject to the Courier) to get to you the next day at a charge of £4.99 (UK Mainland only and does not apply for Saturday Delivery). Please make sure you provide a delivery address where someone will be available to sign for your order.

Please note that this service is only available to orders delivered to mainland addresses and is unfortunately not available to customers not on the mainland and with the following postcode prefixes: JE, GY, ZE, BT, IM, KW, IV and HS.

Orders placed after 3:00pm during the week or at weekends are processed and dispatched the following working day.

All items must be delivered to the Card Holders Address or the Address YOU specify when ordering.

Should you have been sent the wrong item by mistake, please send it back and we will rectify the problem and cover all costs incurred and apologize for all inconvenience caused. But first email us to let us know.

#3 Q: What Do I Do If There's A Problem With My Order?

A: If you are having problems or there is a fault with the item you have purchased we need to be informed within 14 days of receipt of the goods.

All faulty goods should be returned immediately where they will be tested and you will either be given a replacement or a refund.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

But do email us before-hand for help for returning a product, after then you will be given a returns address.

#4 Q: How do I Complain Or Make A Suggestion To YourGadgets?

A: All complaints and anything you want to tell us about our site is greatly received, and we will do our best to make sure that these are dealt with immediately.

If you think there’s any way we can improve our site, or maybe there’s something you think we should have on the site, then please let us know.

We always try our best to make sure that ‘YourGadgets.co.uk’ is one of the easiest and safest ways to get the items you need as quickly as possible :).

#5 Q: What is PayPal?

A: PayPal, it is a global online payment system. PayPal is a convenient, easy-to-use, and the most secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth.

#6 Q: How do I use PayPal to pay for my YourGadgets.co.uk online order?

A: First, you will need a PayPal account. You can either create an account by going directly to PayPal's website or if you select PayPal as your payment method, you will be taken to a PayPal screen where you can create an account or log into an existing PayPal account. PayPal will allow you to carry a balance similar to a bank account or you can choose to pay through PayPal with other payment methods such as a credit card, debit card, or your bank account. Once YouGadgets.co.uk has received payment, PayPal will send you a receipt via email.

#7 Q: I don’t have a PayPal account. How else can I pay for my order?

A: We also take Visa, Visa Electron, MasterCard, and American Express which you can choose from the dropdown menu during the checkout process on PayPal. You can also pay with your credit card via PayPal, as you don’t need to sign up for a free account to use the service.

#8 Q: Do I need to have a PaPal account to pay for my order?

A: No. You dont have to have a PayPal account, Its dosent matter.. locate where it says "Don't have a PayPal account?"

You just click continue, above the line of credit card images.. (Left hand side, near the bottom). And continue to checkout where you would be asked your details.

(If you have any problems locating this, please do contact us)

NB: We do NOT store or hold any customers details on our system. Its only the address we hold until we send out the product/s, this is used for shipping purposes only.

#9 Q: Can I pick up my order?

A: No Sorry. All of our items are only available through mail. We dont allow any collections at our depo's because of health and safety reasons.

#10 Q: How can I return my order?

A: Please refer to our returns email address: Returns@YourGadgets.co.uk. We will contact you within 24hrs with an returns address.

NB: Make sure you have read the full terms and conditions before returning your order.

Your statutory rights are not affected by this and please read ‘YourGadgets.co.uk’ Terms and Conditions.